Carefree Holidays in Our Hotel Burggräflerhof

It is our concern that you spend a carefree time in our Hotel Burggräflerhof in Merano/Meran-Maia Alta/Obermais; that is why we have compiled all the important information for you. Should you not find the answer to your question, then do not hesitate to contact us via telephone on +39 0473 230034 or via email to info@remove-this.hotel-burggraeflerhof.com – we are glad to help you out!

Arrival

On the arrival day your room is ready for your after 2.00 p.m.

Departure

On the departure day we would like to ask you to free your room until 10.30-11.00 a.m.

Dogs

Dogs are welcome in our hotel. (With an extra charge of 25.00 euros per day).  

To ensure a smooth and pleasant stay with your four-legged companion, as well as efficient restaurant service, we kindly ask you to inform us already at the time of booking if you are bringing your dog – especially if you wish to dine with them.

During summer, on nice days, you are welcome to enjoy breakfast outside on our terrace. For dinner or in colder seasons, our cosy Zirben-Stube is available for guests with dogs. Please note that space there is limited, and we cannot accommodate too many pets at the same time.

We kindly ask for your understanding and early notice so we can arrange everything comfortably for you and your pet. Thank you for your cooperation!

Payment Modalities

You can pay your hotel bill in cash, by bank cheque or with all working credit cards, except American Express and Diners Club. Travel Cancellation InsuranceWe recommend you to get a travel cancellation insurance so that you encounter no unpleasant costs, should something unforeseen happen.

Cancellation Conditions

In case of cancellation or changes made up to 14 day before the date of arrival, no fee will be charged.

If cancelled or modified up to 7 days before date of arrival, 50 percent of the total price of the reservation will be charged.

If cancelled or modified up to 3 days before date of arrival, 70 percent of the total price of the reservation will be charged.

Of course you also can change your arrival date without surcharge.

If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.

General information

For organizational reasons, we cannot guarantee room numbers, floors or specific amenities.

We wish you a pleasant journey to Merano in South Tyrol and look forward to seeing you again and getting to know you!